Cancellation and Refund Policy

Draft pending approval by Transporte Ane. This text is not yet a confirmed policy of the company.

Last update: October 2026

Cancellations by the customer

Please contact us for the current conditions.

Changes

Changes of date, time or pickup point are subject to availability. Write us as soon as possible on WhatsApp or by email.

No-show

Please contact us for the current conditions.

Refunds

Please contact us for the current conditions.

Cancellations by Transporte Ane

If we have to cancel a service for reasons beyond our control (for example weather or safety), we will offer you a new date or a refund of the amount paid for that service.

Contact

Transporte Ane, C/ José Ramón López esq. C/ El Morro, Puerto Plata, Dominican Republic. Email: info@transporteane.com · Phone/WhatsApp: +1 (829) 660-7515.